Coronavirus (COVID-19) Update
Updated March 25, 2020
We are actively monitoring the coronavirus (COVID-19) health crisis in New Mexico.
Please know that we are making business decisions to help keep you, our employees and
communities healthy while also serving your credit and loan servicing needs.
While we remain committed to customer service, we have closed our offices to walk-in traffic in compliance with local, state and federal health agency requests.
We are open, internally. This means we have employees working and ready to serve your lending needs. You can make an appointment to visit with a relationship manager by appointment.
Rural America has trusted Farm Credit for 103 years. That’s our strength. We’ve earned members’ trust by weathering economic ups and downs alongside them. We’re a unique lender. As a financial cooperative, our business model puts members’ needs first. We develop loan products and services in response to real issues and this is an important difference in challenging times. We have the flexibility to customize credit options for any operation.
If the COVID-19 health crisis is presenting uncertainties for your operation, give us a call. We’re poised to answer your questions and present options that could make a difference to your bottom line this year.
How can I talk to someone?
Call your local branch office. Our employees are available during normal business hours MONDAY-FRIDAY from 8:00 AM – 4:30 PM.
Is my local branch office open?
Yes. Our offices are open and doing business. We are operating under an established business contingency plan serving member needs via existing technology including telephone, email, our document upload portal online, and by appointment.
What are my options for accessing my account information?
- Call your local branch for assistance by phone.
- Enroll in online banking. Gain 24/7 access to your account information.
- For online banking support call: 1-888-978-6506 during regular business hours; or email us at firstname.lastname@example.org
What are my options for making my loan payment?
- Drop payment in the drop box at your local office.
- For offices that do not have drop boxes instructions will be posted on the door of the building.
- Mail your payment (address is on your loan statement – allow five days for delivery).
- Wire from your commercial bank.
What if I’ve been impacted by the coronavirus (Covid-19) health crisis?
These are unprecedented times and we know this health crisis may impact customers physically, emotionally and/or financially. Know we truly care about you, your family and your needs. We’ve stood behind our mem-bers in good times and bad for more than 103 years. We’re here for you. We’ll do our very best to listen and help you with your situation. Communication is the key. We need to know how you’ve been affected and what you need. Please call your local branch staff to begin the conversation.